Privacy Policy
Privacy Policy — Betty Berkins Coffee Shop
Last updated: 24 June 2026 Business: Betty Berkins Coffee Shop Locations: Pentre Halkyn, Holywell, North Wales
1. Introduction
This Privacy Policy explains how Betty Berkins Coffee Shop (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, join our mailing list, place an order, or interact with us online or in‑store. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK‑GDPR).
2. Information We Collect
We may collect the following types of information:
Personal Data — such as your name, email address, phone number, or details you submit through contact or booking forms.
Usage Data — including IP address, browser type, device information, and pages visited.
Cookies — used to improve website performance and personalise your experience.
Order information — if you place an online order or purchase a gift card.
Wi‑Fi login data — if you connect to our in‑store guest Wi‑Fi (where applicable).
CCTV footage — for safety and security at our physical locations.
3. How We Use Your Information
We use your information to:
Provide and maintain our website
Process orders, bookings, or enquiries
Improve our website and customer experience
Send newsletters or updates (only if you opt in)
Maintain safety and security in our cafés
Comply with legal obligations
4. Legal Bases for Processing
We process your data under one or more of the following legal bases:
Consent — when you sign up for emails or submit a form
Contractual necessity — to fulfil orders or respond to enquiries
Legitimate interests — such as improving our services or ensuring café security
Legal obligation — when required by law
5. Cookies & Tracking
We use cookies to:
Enable essential website functions
Analyse traffic and performance
Personalise content and improve usability
You can manage or disable cookies through your browser settings. Learn more about cookie control.
6. Sharing Your Information
We do not sell your personal data. We may share information with:
Trusted service providers (website hosting, analytics, payment processors)
Email marketing platforms (only if you subscribe)
Legal authorities if required by law
All partners must comply with strict data‑protection standards.
7. Data Storage & Security
We use secure servers, encryption, and access controls to protect your data. While we take every reasonable step to safeguard your information, no online system is completely risk‑free.
8. Data Retention
We retain personal data only as long as necessary for:
Providing services
Legal or accounting requirements
Resolving disputes
After this period, data is securely deleted or anonymised.
9. Your Rights
Under UK‑GDPR, you have the right to:
Access your data
Correct inaccurate information
Request deletion
Restrict or object to processing
Withdraw consent
Request data portability
To exercise your rights, contact us at: Email: [Insert Contact Email]
10. Third‑Party Links
Our website may contain links to external sites (e.g., social media, booking systems). We are not responsible for their privacy practices or content.
11. Children’s Privacy
We do not knowingly collect data from children under 13. If you believe a child has provided information, please contact us so we can remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at: Email: hello@coffeeshopnw.co.uk
Address: Betty Berkins Coffee Shop, Glasdir View, The Nant, Pentre Halkyn, Holywell, Flintshire, CH88BD, North Wales